Shipping & Return
- UK: Place your order by 10th December.
- International: Place your order by 6th December.
Please note that the Post Office will be closed from 23rd December to 2nd January 2025. Any orders placed during this period will be dispatched in the order they were received starting 2nd January.
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Delivery policy
All orders are processed within 7 business days, excluding made to order products. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, we will contact you via email: yarnyarnhouse@gmail.com
Refund & Return
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at: yarnyarnhouse@gmail.com within 3 days of delivery date with your order number and specify details of the complaint. We will then confirm whether the item is applicable for exchange, an confirmation of exchange will be sent if applicable. Please ship the item of exchange in its original packaging within 7 days once you received the email of confirmation.