Shipping & Return

Delivery policy

All orders are processed within 7 business days, excluding made to order products. Orders are not shipped or delivered on weekends or holidays. If there will be a significant delay in shipment of your order, we will contact you via email: yarnyarnhouse@gmail.com 

Refund & Return 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at: yarnyarnhouse@gmail.com within 3 days of delivery date with your order number and specify details of the complaint. We will then confirm whether the item is applicable for exchange, an confirmation of exchange will be sent if applicable. Please ship the item of exchange in its original packaging within 7 days once you received the email of confirmation.